Cancellation & Refunds Policy

EventFlex provides a Cancellation & Refunds Policy that protects Venue and Event Host.


Venue Cancellation

  • 100% refund is issued to Event Host
  • A $150 cancellation fee, including the losses by the cancelation will be applied to the Venue’s account and will be deducted in the next booking. However, EventFlex reserves the right to suspend your account at anytime until the amount is recovered

A Venue can only cancel a booking once within a 6-month period. If Venue cancels more than once, then EventFlex will suspend future bookings and will review the Venue’s account.


Event Host Cancellation

We allow Venue to choose among three Cancellation and Refunds policies.

1. Flexible
  • You may cancel a scheduled event space rental up to fourteen (14) days before the rental date and receive a refund of ninety percent (90%) of all applicable rental fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space rental between seven (7) days and fourteen (14) days before the rental date, you will receive a refund of fifty percent (50%) of all applicable rental fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space anytime within seven (7) days of the event date, there are no refunds and all fees specified for the rental, including our service fee, will remain payable.
2. Moderate
  • You may cancel a scheduled event space rental up to thirty (30) days before the rental date and receive a refund of ninety percent (90%) of all applicable rental fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space rental between fourteen (14) days and thirty (30) days before the rental date, you will receive a refund of fifty percent (50%) of all applicable rental fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space anytime within fourteen (14) days of the event date, there are no refunds and all fees specified for the rental, including our service fee, will remain payable.
3. Strict
  • You may cancel a scheduled event space rental up to ninety (90) days before the rental date and receive a refund of ninety percent (90%) of all applicable rental fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space rental between fourteen (14) days and ninety (90) days before the rental date, you will receive a refund of fifty percent (50%) of all applicable rental fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space anytime within fourteen (14) days of the event date, there are no refunds and all fees specified for the rental, including our service fee, will remain payable.

To learn more, please refer to EventFlex Inc. Terms of Use for details of the Cancellation and Refunds Policy.