Cancellation Policy

Last Modified: August 4, 2021


Each Venue, as part of their listing, must choose one (1) of the four (4) cancellation policies (each are referred to as a "Venue Cancellation Policy"):

1. Flexible
As an Event Organizer:
  • You may cancel a scheduled booking up to 7 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking between 7 days and 48 hours before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking anytime within 48 hours of the booking date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
2. Moderate
As an Event Organizer:
  • You may cancel a scheduled booking up to 30 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking between 7 days and 30 days before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking anytime within 7 days of the booking date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
3. Standard
As an Event Organizer:
  • You may cancel a scheduled booking up to 30 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking between 14 days and 30 days before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking anytime within 14 days of the booking date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
4. Strict
As an Event Organizer:
  • You may cancel a scheduled booking up to 90 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking between 14 days and 90 days before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled booking anytime within 14 days of the booking date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
As an Event Organizer, you will not be entitled to any refund in respect of cancellations made not in accordance with the applicable Venue Cancellation Policy. The applicable Venue Cancellation Policy is specified in each listing.

Venue Cancellation

As a Venue:
  • If you cancel a booking, at any time, the entire balance of the booking fee will be refunded to the Event Organizer, in addition to any service fee the Event Organizer paid to us; and
  • You will be charged the greater of (i) a $100.00 cancellation fee; or (ii) the amount of any non-refundable fees we may be required to pay, and which are not refunded to us, by our payment processors (such as Stripe and others) (“Venue Cancellation Fee”). The Venue Cancellation Fee will be deducted from and set off against fees you may earn from your next booking.
IF A VENUE CANCELS A BOOKING MORE THAN ONCE WITHIN A 6-MONTH PERIOD, WE MAY SUSPEND OR PERMANENTLY REMOVE THE VENUE ACCOUNT FROM THE EVENTFLEX PLATFORM.

As an Event Organizer, if you believe a Venue has not provided access to their event space in accordance with our Terms, or other terms agreed upon directly between you and the Venue, you agree that, aside from refunds granted by us, you will be responsible for pursuing any refunds, claims, damages and any other legal action against the Venue, directly. 


In extreme cases, we may exercise our discretion to reverse and refund a payment made by an Event Organizer where we reasonably conclude the Venue acted in clear breach of their obligations, representations or warranties granted herein. However, in no such case shall our service fee be refunded. For example, refunds may be granted if (i) the Venue fails to make their event space available at the times agreed upon via the EventFlex Marketplace; or (ii) the event space does not substantially conform with the description and images provided by the Venue on the EventFlex Marketplace. 


We may also decide to refund only a portion of the Venue’s fees, where we believe doing so to be reasonable in the circumstances, in our sole and absolute discretion. If you are a Venue, you agree that we may cause a refund or discount to be applied in respect of any booking transaction with an Event Organizer. 


IMPORTANT REFUND DEADLINE:

To raise a complaint and commence the refund process, you must email us within twenty-four (24) hours of your scheduled booking period ending. Your email must specify one or more of the reasons, from our terms of use or this policy, in which you are requesting the refund. We will make a determination as to whether a refund will be processed based on the information supplied by both the Venue and Event Organizer by deadlines we may impose after the complaint is raised. Our refund determinations are final and you agree that pending our determination, we may either (i) refund the booking fees in full or in-part; or (ii) deem the booking transaction to have duly concluded and not process the refund. However, under no circumstances, except those described herein, shall our fees be refunded. 


You agree that any dispute or claim you have arising from our refund determination or otherwise shall be brought only against the other user, whether as Venue or Event Organizer, and not us. Any and all disputes, including those arising under this Cancellation Policy, shall be settled in accordance with our Terms of Use, as available online at (https://eventflex.com/terms).


You further agree that once we release payment to the applicable Venue or refund the same, the transaction is complete and any claim you may have thereafter, shall only be directly against the other user, and not us. 


You agree that we may set-off any debts due and owing to you with amounts we may owe you.