EventFlex Cancellation Policy

Last Modified: July 12, 2021

Event Organizer Cancellation


Cancellation Policy

Venue must choose one (1) of the four (4) cancellation policies (each are referred to as a "Venue Cancellation Policy"):

1. Flexible
As an Event Organizer:
  • You may cancel a scheduled event space booking up to 7 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space booking between 7 days and 48 hours before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space anytime within 48 hours of the event date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
2. Moderate
As an Event Organizer:
  • You may cancel a scheduled event space booking up to 30 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space booking between 7 days and 30 days before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space anytime within 7 days of the event date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
3. Standard
As an Event Organizer:
  • You may cancel a scheduled event space booking up to 30 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space booking between 14 days and 30 days before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space anytime within 14 days of the event date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
4. Strict
As an Event Organizer:
  • You may cancel a scheduled event space booking up to 90 days before the booking date and receive a full refund of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space booking between 14 days and 90 days before the booking date, you will receive a refund of 50% of all applicable booking fees, except our service fee, as specified on our website, which remains payable to us.
  • If you cancel a scheduled event space anytime within 14 days of the event date, there are no refunds and all fees specified for the booking, including our service fee, will remain payable.
As an Event Organizer, you will not be entitled to any refund in respect of cancellations made not in accordance with the chosen Venue Cancellation Policy.

Venue Cancellation

As an Venue:
  • If you cancel an event space booking, at any time, the entire balance booking fee will be refunded to the Event Organizer; and
  • You will be charged a $100.00 cancellation fee, which will be deducted from your next event space booking
IF VENUE CANCELS AN EVENT BOOKING MORE THAN ONCE WITHIN A 6-MONTH PERIOD, THEN WE WILL SUSPEND VENUE ACCOUNT FROM FUTURE EVENT BOOKINGS.

As an Event Organizer, if you believe a Venue has not provided access to their event space in accordance with our Terms, or other terms agreed upon directly between you and the Venue, you agree that, aside from refunds granted by us, you will be responsible for pursuing any refunds, claims, damages and any other legal action against the Venue, directly.


In extreme cases, we may exercise our discretion to reverse and refund a payment made by an Event Organizer where we reasonably conclude the Venue acted in clear breach of their obligations, representations or warranties granted herein. However, in no such case shall our service fee be refunded.


For example, refunds may be granted if (i) the Venue fails to make their event space available at the times agreed upon via the EventFlex Marketplace; or (ii) the event space does not substantially conform with the description and images provided by the Venue on the EventFlex Marketplace.


We may also decide to refund only a portion of the Venue’s fees, were we believe doing so to be reasonable in the circumstances, in our sole and absolute discretion. If you are a Venue, you agree that we may cause a refund or discount to be applied in respect of any event space booking transaction with an Event Organizer.


IMPORTANT REFUND DEADLINE:

To raise a complaint and commence the refund process, you must email us within twenty-four (24) hours of your scheduled booking period ending. Your email must specify one or more of the above reasons in which you are requesting the refund. We will make a determination as to whether a refund will be processed based on the information supplied by both the Venue and Event Organizer by deadlines we may impose after the complaint is raised. Our refund determinations are final and you agree that pending our determination, we may either (i) refund the event space booking fees in full or in-part; or (ii) deem the booking transaction to have duly concluded and not process the refund. However, under no circumstances shall our fees be refunded.


You agree that any dispute or claim you have arising from our refund determination or otherwise shall be brought only against the other user, whether as Venue or Event Organizer, and not us. You further agree that once we release payment to the applicable Venue or refund same, the transaction is complete and any claim you may have thereafter, shall only be directly against the other user, and not us.


You agree that we may set-off any debts due and owing to you with amounts we may owe you.



For more information on Cancellation & Refunds, please read our Terms of Use, available online at https://eventflex.com/terms